General purchase conditions

This website belongs to Calderería Pinteño, SL (hereinafter Calderería Pinteño), with CIF B66681057, address at Ronda Font Grossa, 49 – Pol. Ind. La Gavarra, Centelles – Barcelona (CP 08540), telephone 938 81 32 21, email info @ caldereriajp.com and websitewww.semarp.es.   

All operations carried out between Calderería Pinteño and the Clients are regulated by the following terms and conditions.

PRODUCTS AND ORDERS

Calderería Pinteño provides information about its products with images and texts through this website. He does it in the most realistic way possible, with the utmost diligence and precision. However, and for greater security and guarantees, the information that appears about the products in their description does not bind either Calderería Pinteño or the Client until confirmation of acceptance of the order. If you have any questions, you can contact Calderería Pinteño before purchasing.

All products available on the website are in stock, unless otherwise stated. If, due to uncontrollable causes or errors not desired by Calderería Pinteño, a Customer makes a purchase of a product not available in stock, Calderería Pinteño undertakes to act in good faith and offer the Customer the possibility of (1) refunding the amount paid, (2) replace the product with one with the same or similar characteristics or (3) offer a new delivery time, if the product will be back in stock in a short period of time.

The amount of each product details the applicable taxes. Shipping costs will be specified in the requested offer/quote. The means detailed in the offer/quote are understood to be those accepted by the Client unless otherwise indicated.

The order is deemed to have been placed when the Client accepts the quote and pays the Proforma Invoice. Calderería Pinteño will not proceed to send the products until it checks that all the data entered is correct and receives confirmation of payment from the Client.

I PAY

Payment for orders will be made by bank transfer with prior payment of the Proforma Invoice. Cash on delivery is not accepted.

In payment throughwire transfer, Calderería Pinteño will send an email with the corresponding Proforma Invoice, the indications and data necessary to make the payment and the concept that must be indicated, being mandatory to send proof via email. The transfer will be made within a maximum period of 5 business days from receipt of the email sent to Calderería Pinteño. Once the deposit has been made and receipt of the amount in our bank account has been verified, the order will be produced if it is not in stock and shipped. If within a period of 5 calendar days the amount has not been received in the Calderería Pinteño current account, the order will be automatically cancelled.

SHIPPING AND DELIVERY

It is possible to ship to any country in the European Union, peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla. You can check the shipping cost at the time of purchase.

Therefore, shipping costs may vary depending on the place of delivery of the order.

For shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla there may be special rates, which are already detailed in the final price before payment of the order.

Shipments outside Spain, including non-member countries of the European Union, will have an export cost. If there are tariffs or fees, they are always the responsibility of the Client, and it is not possible to inform the amount at the time of finalizing the purchase.

Transportation and delivery will be carried out by trusted shipping company(s), which may vary depending on the destination and the product.

The delivery time to the peninsula and for the rest of the destinations will be confirmed after the order is placed. Given the current situation of the procurement market, we reserve the right to adjust delivery times. Calderería Pinteño will notify the Client of any delays in delivery that may occur accidentally on the part of Calderería Pinteño.

There is the option of picking up the order at the physical store, located at Ronda Font Grossa, 49 – Pol. Ind. La Gavarra, Centelles – Barcelona (CP 08540). The Client must request it at the time of placing the order. The expected delivery time will be 1 business day.

Delivery is considered to have been made from the moment the product is delivered to the Customer.

RETURNS AND RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the purchase (leaving it void) within the first 14 calendar days from receipt of the product. The amount paid to the Client will be returned through the same payment method. If this period is exceeded, Calderería Pinteño does not accept returns.

It is the Customer's responsibility to verify that the product or products purchased are in good condition and, if necessary, to notify Calderería Pinteño of any incidents that may occur. Calderería Pinteño will propose a solution that benefits the interests of the Client.

The right of withdrawal will only be accepted if the product sent is in perfect condition and with the original packaging. The payment for the return of the product will be made through the same means used to make the payment, within a maximum period of 30 days. Transportation costs will not be returned to the Client and the costs generated for the return are the responsibility of the Client.

In the event of a return as a result of a damage or error related to Calderería Pinteño, the Customer may request a return or exchange of the product. In this case, the return and/or exchange costs are the responsibility of Calderería Pinteño. This will only apply when the product has not been used and is returned in the same conditions and packaging in which the Customer received it.

GUARANTEE

In the case of a defective product, Calderería Pinteño may offer the Client an exchange for an equivalent product or agree to a discount or full refund of the amount paid. In any case, whenever it is possible to replace the defective product with a correct one, the amount will not be refunded. In this case, shipping costs will always be borne by Calderería Pinteño.

COMPLAINTS AND DISPUTE RESOLUTION

Possible complaints or requests for clarification related to these conditions should be directed to the emailinfo@caldereriajp.comor by calling 938 81 32 21.

Likewise, in compliance with article 14.1 of Regulation (EU) 524/2013, we make the following link available:https://ec.europa.eu/consumers/odr/. Through this link, users of the website will be able to access the European Online Conflict Resolution Platform to request arbitration in relation to any conflict arising from the provision of services obtained through this website, thus opting for the extrajudicial solution of the conflict. . Reporting the existence of this European Online Dispute Resolution Platform does not mean that Calderería Pinteño accepts this arbitration in all cases. Calderería Pinteño is not a member of any accredited alternative dispute resolution entity and, if an arbitration procedure is initiated for a claim that could not be resolved, it may decline to participate in the procedure.

DATA PROTECTIONThe personal data provided will be processed by Calderería Pinteño SL (Controller) for the purposes of keeping a record of the people with whom there is a relationship since they receive our products. The data will be processed based on compliance with the contractual relationship (art. 6.1.b RGPD) and legal obligations (art. 6.1.c RGPD). The data may be communicated to the Tax Administration. At any time you can exercise the rights of access, rectification, deletion, portability and request for limitation of processing by contacting Calderería Pinteño (Ronda Font Grossa, 49 – Pol. Ind. La Gavarra – Centelles, Barcelona (CP 08540), 938 81 32 21,info@caldereriajp.com). Additional and detailed information about data processing and how to exercise your rights can be found at the following link

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We want to inform you that we currently work with a pre-purchase system.

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